Adding to the problem is the fact that this water heater is behind a panel in the master bedroom walk-in closet.
Calling a plumber with a “name-brand” company resulted in a $150 bill for a report that “everything seems fine, so maybe the whole thing needs to be replaced.” The estimate for that? $1,300. (Yes, you read that right!)
In the meantime, these folks have a water heater that won’t work right, a closet that’s torn apart to get to the reset button, and the worry about a 240 volt major electrical system.
The solution? First, going online to the manufacturer to download the entire manual for this water heater. A quick check according to the manual shows that both thermostats are suspect, and both heating elements test “bad.” (Outside the plus / minus 6% range from the optimal 12.8 ohms – a multi-tester is a beautiful thing to keep in the tool box!)
Then, ordering from Amazon.com new thermostats and elements and one more trip to replace them. Done – good as new – and these folks have their closet back. It ain’t exactly rocket science.
I’m not interested in “up-selling” folks – besides, I’m not licensed as either a plumber or electrician so I won’t advertise anything other than common sense with repairs like this. Some folks would rather pay for the “name brand,” and that’s fine… if you’d rather pay $1,300 for a new water heater (that actually costs less than $300 from Lowes)…
But if money’s tight and you need your home’s major systems to actually work, give me a call. If I can’t do it I won’t; but I’ll send you to someone who will without trying to rip you off.